Privacy Policy

Effective date: October 2025

Website: https://hopeandhealing.co.za
Email: info@hopeandhealing.co.za

Who we are

Hope & Healing is a South African, faith-based initiative and online marketplace dedicated to uplifting our community through inspiring, handmade, and faith-inspired products.

This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data privacy laws.

Information We Collect

We collect and store only the information necessary to provide our services effectively, including:

Personal details (such as your name, email address, phone number, and delivery address) when you place an order, register an account, or contact us.
Order information, including products purchased, payment details (processed securely via Yoco or other payment gateways — we do not store card details), and delivery preferences.
Account details, such as login credentials (your password is encrypted and not visible to us).
Reviews, which may include your name and comments if you choose to leave a review on our website.
Communication preferences, including your subscription status to our promotional emails or newsletters.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your orders or account.
Send you occasional updates, promotions, or new product announcements (you may unsubscribe at any time).
Improve our website and customer experience.
Fulfill legal or administrative obligations.

We will never sell or rent your personal information to any third party.

Reviews and Testimonials

We value your feedback and may publish product reviews submitted through our website.
By submitting a review, you agree that:

Your first name (or display name) and review may be displayed publicly on our website.
We may also share your review (in whole or in part) on our social media pages or marketing materials, always with respect and in good faith.

If you wish to have a review removed, please email us at info@hopeandhealing.co.za

Your Account

When you create an account on our website:

You can log in to view, edit, or update your personal details and orders.
If you forget your password, you can use the automated “Forgot Password” link — we do not manually manage or reset passwords for security reasons.
You may request to have your account permanently deleted by emailing info@hopeandhealing.co.za.

Deleting your account will remove your stored information, except data we are legally required to retain (e.g., tax or transaction records).

Cookies

Our website uses cookies to improve your experience, such as remembering your login details, cart contents, or language preferences.

You can disable cookies in your browser settings, but this may affect how our website functions.

Embedded Content and Third-Party Services

Some pages may include embedded content (e.g., YouTube videos or social media posts). Embedded content behaves the same way as if you visited the source website directly. These third-party sites may collect data, use cookies, or track your interaction according to their own privacy policies.

We encourage you to review the privacy policies of these third parties.

Payment Processing

Payments on our website are processed securely through Yoco and other integrated payment gateways.
We do not store or have access to your full credit card details.

All payment information is encrypted and handled according to PCI DSS compliance standards.

Data Retention

We retain your information only as long as necessary to:

Fulfill your orders.
Maintain accurate business and tax records.
Comply with legal and regulatory requirements.

You can request a copy of the personal information we hold about you or ask us to delete it (unless retention is required by law).

Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access and request a copy of your personal information.
Correct or update your details.
Request deletion of your data (where legally possible).
Withdraw consent to receive promotional communication.

To exercise any of these rights, contact us at info@hopeandhealing.co.za

Marketing Communications

By creating an account or making a purchase, you may receive occasional promotional emails from us.
We promise not to spam you; our emails are sent only to share meaningful updates, new products, or special offers.

You can unsubscribe at any time by clicking “Unsubscribe” in the email footer or by contacting us.

Security of Your Information

We take reasonable steps to protect your personal information through secure website hosting, SSL encryption, and restricted access to data.

However, please remember that no online platform is 100% secure, and while we do our best, we cannot guarantee absolute protection.

Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with a revised “Effective Date.”
We encourage you to check back periodically to stay informed.

Contact Us

If you have questions or concerns about how your data is handled, or if you wish to exercise your privacy rights, please contact us at: info@hopeandhealing.co.za